What is this Privacy Policy For?
This privacy policy is for Senior1Care.com and served by Senior1Care and governs the privacy of its users who choose to use it. Senior1Care is committed to maintaining the privacy, confidentiality, and security of our clients’ personal information. This document outlines how we collect, use, share, and protect personal data, including how we manage communication via SMS (text messaging).
Everything contained within this website is the sole ownership of Senior1Care and any copying, usage or any duplication of anything contained herein without the express written (via email) permission of Senior1Care is prohibited.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all US national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer / device.
Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server, to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy by visiting Google.com and looking up “Google Analytics privacy policy.”
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or it’s owners do so at their own discretion and provide any such personal details requested at their own risk. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.
If your data is collected, used, or shared in connection with your employment or contracting with Senior1Care, your data is also subject to the terms of all applicable employment policies, handbooks, rules, and agreements, which will control in the event of any conflict.
Information We Collect
We collect the following personal information about clients to support delivery of high-quality, individualized non-medical home care services:
- Demographic information (e.g., name, address, phone, email)
- Health-related data (e.g., diagnoses, medications, physical condition)
- Personal preferences and routines
- Power of Attorney and emergency contact details
- Long-term care insurance and billing information
- Other data relevant to the client’s care experience
How we use Information that is Collected:
This information is used solely for:
- Communicating with clients or their authorized representatives
- Creating and updating customized care plans
- Delivering services as agreed in the Client Service Agreement
- Coordinating with authorized healthcare providers (with client consent)
- Facilitate of online or platform interactions, (excluding use of web tracking technologies for targeted advertising)
- Care coordination & customer service,
- Provide educational resources/ learning management
- Identify and test business innovations
- Perform market research and analytics
- Advertise/market for employment, recruitment, products and Services
Data Minimization and Purpose Limitation
We adhere to principles of data minimization and purpose limitation, which means we collect, use, retain, and share personal information only as reasonably necessary and proportionate to achieve the purposes for which the information was collected or processed, or for other disclosed purposes compatible with the context in which the personal information was collected. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.
Communications Consent and Practices
By utilizing our Services or providing your information, You acknowledge and consent to the terms of this Privacy Policy. You agree not to provide us with information about any other person unless You have that person’s consent or other legal authority.
Telephone Communications: Your telephone communications with Us may be recorded or monitored for quality control purposes. By communicating with Us in this manner, You expressly consent to the recording for such purposes.
Contact Information and Communication: By providing Us with Your contact information, such as email or telephone number, You agree to be contacted by Us and by the providers we have contracted with to contact You on our behalf. This includes receiving communications by telephone call or text message at the telephone number You provided using automatic telephone dialing systems, even if You previously registered on a Do Not Call registry. We ensure that any provider we use for SMS services does not use your phone number or SMS consent for their own marketing purposes. Your consent is not a condition of purchase.
SMS Terms and Conditions
Mobile opt-in and information obtained as part of the SMS consent process or numbers for the purpose of SMS are not shared with any third parties or affiliates for marketing or any other purpose. We do not share your SMS consent with third parties or affiliates for their marketing purposes.
By providing your mobile number, you agree to receive SMS messages from Senior1Care related to your inquiry, service updates, scheduling, billing, job opportunities, promotions, and other important communications. Message frequency varies based on communication needs and may range from 50 to 3,000 messages daily across all users. Message and data rates may apply depending on your carrier’s pricing plan, including potential international variations.
You may opt in to SMS messaging by checking the opt-in box on our web page, including: https://www.senior1care.com/contact/ . If you do not wish to receive SMS messages, do not check the box or otherwise provide your consent.
We collect your mobile phone number and any information you provide during the sign-up process. We may also collect data related to your interactions with our messages (e.g., delivery confirmations or response actions). This information is used solely to send you the text messages you have consented to receive and to tailor communications based on your preferences and behaviors.
Examples of SMS Messages
- Service Updates (External): Hi Sally, it’s Betty at Senior1Care. Just wanted to let you know that your caregiver is running a little late today. Please give the office a call at (574) 239-2273 if you have any questions. Reply STOP to unsubscribe or HELP for assistance. https://www.senior1care.com/privacy-policy/
- Shift Request (Internal):Hello Joseph, would you be able to cover a shift tonight at 8PM? Please call me asap if you are available. Thanks! Reply STOP to unsubscribe or HELP for assistance. https://www.senior1care.com/privacy-policy/
- Billing: Hi Mr. Smith, a quick reminder from our billing group at Senior1Care. We show we have not received payment for this month’s care. Please reach out to the billing group at (574) 239-2273 to make arrangements. Reply STOP to unsubscribe or HELP for assistance. https://www.senior1care.com/privacy-policy/
- Promotional: Hi Ms. Jones. This is Senior1Care reaching out about your recent inquiry regarding home care services. Sorry we missed you! Is there a more convenient time for us to connect? Feel free to schedule a call at: https://www.senior1care.com/contact/. Reply STOP to unsubscribe or HELP for assistance. https://www.senior1care.com/privacy-policy/
Use of Automated Technology
We may use automated technologies to send text messages to the number you provide. By opting in, you consent to the use of such technologies.
Opt-Out and Support
You may opt out at any time by replying “STOP” to any message. Upon receiving your opt-out request, we will promptly discontinue sending you text messages. To start receiving messages again, reply “START.” For help, reply “HELP” or contact us using the details at the bottom of this Privacy Policy.
Opting out of one form of communication (e.g., email) does not automatically opt you out of others (e.g., SMS). For example, if you opt out of marketing emails, you may still receive marketing text messages if you have separately opted in to receive them. If you submit a general opt-out request through this site, we will unsubscribe you based on the information provided (e.g., your name, email address, and/or phone number). We will respond to your request within the timeframe required by applicable law.
Standard Messaging Disclosure
Please note that many carriers charge fees for messages sent or received. These may vary depending on your carrier’s pricing and whether the message is domestic or international.
SMS Privacy Policy
Notwithstanding anything to the contrary in this Privacy Policy, your consent to receive SMS messages applies solely to us. It does not apply to the activities of any third party. We do not sell or share any personal information collected through our SMS services—including phone numbers or SMS consent—for any third-party marketing or promotional purposes.
We are committed to protecting your privacy. While we may use other types of personal information for targeted marketing activities, SMS data is strictly excluded from those practices. The information collected through our SMS program is used only for the purposes you have consented to when providing it.
Opting out of one form of communication does not automatically opt You out of other forms. For example, if You opt-out of receiving marketing emails, You may still receive marketing text messages if You have opted-in to receiving them. If You submit a general opt-out request on this Site, we will unsubscribe You based upon the information provided, such as Your name, email address, and phone number.
Opt-Out and Unsubscribe Options
- How to Opt-Out:If you wish to unsubscribe from receiving future commercial emails from us, you may follow the unsubscribe instructions included in each email or contact us using the information provided in the “Contact Us” section below. We will process your request promptly.
- Email Content:Our commercial emails will clearly state that they are advertisements and will include a valid physical address. Each email will also include an easy and clear method for you to unsubscribe from our email list.
- Processing Requests:We will honor your opt-out request within 10 business days and will ensure that your email address is removed from our mailing lists.
Prohibited Practices
- We do not use false or misleading header information.
- Our email subjects are not deceptive and accurately reflect the content of the message.
- We do not harvest email addresses from websites or use automated means to collect email addresses without consent.
Contact Information for CAN-SPAM Compliance
If you have any questions about our email practices or wish to opt-out of our commercial emails, please contact us using the information provided in the “Contact Us” section below.
Data Security
We are committed to protecting the security of your personal information. Measures are implemented to ensure the security and integrity of your data against unauthorized access and misuse.
Changes to Our Communications Practices
If we make changes to our communications practices, we will update this policy and notify you as required by law or contractual obligations.
Your Rights and Choices
You have the right to access, update, or request the deletion of your personal information that we hold. If you wish to exercise these rights, please complete the privacy request form linked in this policy.